Terms and Conditions – eBinShop.com

1. Product Information and Research

   • Customers are encouraged to thoroughly review product descriptions and conduct additional research through reliable sources before purchasing.
   • For any questions or doubts, customers can use the chat box on our website or contact us through our dedicated numbers. Our team is happy to assist with any inquiries prior to placing an order.

2. Returns and Refunds

   • Customers may request a return or exchange within 15 days of delivery if the item is defective, damaged during delivery, or does not match the description.
   • The product must be returned in its original condition with all packaging, accessories, and proof of purchase.
   • Returns or refunds will not be accepted for reasons such as a change of mind.

3. Payment Options

   • You may pay securely using:
     • Online Payment Link: A secure payment link will be provided upon order confirmation.
     • Bank Transfer via IBAN or Benefit Pay (Fawri+): IBAN: BH71ALSA00769047150000. Ensure to mention the Bill Number in the transaction description.
     • Cash on Delivery (COD): Pay upon delivery at your doorstep.
   • All sales are VAT-inclusive, and no credit terms are offered.

4. Pre-Owned Items

   • Customers are required to inspect and verify the condition of pre-owned items before completing the purchase or accepting delivery.

5. Delivery Protocols

   • Drivers will wait 5–10 minutes at the delivery address.
   • To ensure contactless delivery, drivers may photograph delivered items near the premises unless otherwise informed in advance.

6. Warranty Terms

   • Warranties (if applicable) cover manufacturing defects only and do not include damages caused by misuse, mishandling, or accidents.

7. Order Confirmation

   • By confirming an order on eBinShop.com, customers agree to these terms and conditions.

8. Policy Compliance

• Customers must adhere to the Returns & Refund Policy, Terms of Use, and User Data Protection Policy, accessible on our website

Returns and Refund Policy 

1. Eligibility for Returns/Exchanges:

   • Items can be returned or exchanged within 15 days of delivery if they meet the following criteria:
     • The item is defective, damaged during delivery, or does not match the description provided.
     • The item is in its original condition, unused, with all packaging, tags, and accessories intact.

2. Non-Returnable Items:

   • Items damaged or altered by the customer after delivery.
   • Items with hygiene concerns.

3. Refunds:

   • Refunds will be processed once the returned item is inspected and approved.
   • Refunds are issued via the original payment method or store credit, as applicable.

4. Procedure:

• Customers must contact customer support via chat or dedicated numbers to initiate a return.
• Proof of purchase and photographic evidence of defects/damage are required.

Privacy Policy

Data Collection:
We collect the minimum personal information required to process orders, such as your name, address, phone number, and payment details.

Data Usage:

• Your information is used exclusively for processing orders, delivery, and customer support.
• We do not sell, share, or rent customer information to third parties.

Data Security:

• All personal data is stored securely and protected against unauthorized access.
• Payments are processed through secure and encrypted gateways, ensuring your safety.

Customer Rights:

• You may request access to your personal data or request its deletion by contacting us via our chat box or dedicated numbers.

Cookies:

• Our website uses cookies to enhance your experience. You may disable cookies in your browser settings if desired.